Banking. When an RM moves on, does the customer start again?
Your RMs call, chat and visit customers all day. When one moves on, most of that history goes too. See what your bank can and can't see today.
● New RM · first meeting
Customer history
A/c ••• 4821
Previous RM
Transferred
—
Home loan enquiry, branch visit
—
Sent salary slips on WhatsApp
—
Asked about a top-up
—
Prefers calls before 11
No record
Your visibility statement. What can your bank see today?
Eight things your branches handle every day. Mark each one honestly. Anything you can't see prints as a debit.
Statement of visibility
Account
Period
Statement no.
Time
What happens
Can you see it?
Leads and onboarding
09:30
Every new lead, from walk-ins, WhatsApp or campaigns, and who owns it
DrLeads sit in registers and Excel sheets. Nobody owns the follow-up.
10:15
How far each new customer's onboarding has got
DrThe customer waits, and has to ask what's pending.
RM conversations
11:20
Every call and chat with customers, and whether RMs reply on time
DrChats live on personal phones. The customer waited, and nobody saw it.
12:40
Whether chats follow your guidelines, including what customers are asked to share
DrA wrong line or a request for sensitive details shows up only after a complaint.
14:05
A customer's full history when their RM changes
DrHistory leaves with the RM. The customer starts again.
Checks and audits
15:10
Address checks and documents, with proof from the spot
DrProof sits in phone galleries and paper files.
16:30
Regular audits of existing customers
DrAudits slip, and gaps show up when someone asks.
Policy answers
17:45
Correct answers from your own policy documents, for any staff member
DrStaff ask around. Customers get different answers.
Closing balance
0
Dr
Mark each line to see your balance.
Lines to check
8
Seen (Cr)
0
Blind spots (Dr)
0
Not sure counts. If you can't say, you can't see it.
See what closes themFour cards. Each one closes a different gap.
Your blind spots bring the right cards forward. Tap a card to see what it does.
Mark your statement above and the cards that matter to you come to the front.
Leads and onboarding
Every lead in one place, from walk-ins, WhatsApp and campaigns. Each goes to the right RM with a reminder to follow up. Onboarding moves step by step on the app, and managers see it by branch or zone.
Covers
Lead ownership · Onboarding status
RM conversations
Calls and WhatsApp chats run on the bank's record, not personal phones. Managers see reply times, get an alert when a reply runs late, review chats and set chat rules per channel. When an RM changes, the history stays.
Covers
Chats and reply times · Chat guidelines · History on RM change
Checks and audits
Address checks, document collection and customer audits are assigned on the app. Done on the spot with photo and location proof, and securely stored for the next audit.
Covers
Proof from checks · Customer audits
Policy answers
An AI assistant trained once on your bank's own documents, with no internet. Staff ask in plain words and get answers from your policies.
Covers
Policy answers
Explore
Private Enterprise AI →One customer. Every stamp in place.
Follow one home loan customer from her first enquiry to her yearly re-check. Switch to see the same year with URVA.
URVA Passbook
Home loan customer · p. 1
Date
Particulars
Stamp
02 Apr
×Written in a branch register.
Her enquiry is logged and assigned to an RM.
Lead received
Missing
Lead received
URVA Sales
05 Apr
×Proof on a phone, not in her file.
Field check done with photo and location proof.
Address verified
Missing
Address verified
URVA Comply
09 Apr
×She calls to ask what's pending.
Onboarding steps done on the app, nothing pending.
Account opened
Missing
Account opened
URVA Sales
12 Apr
×On the RM's personal phone.
Her chats and calls stay on the bank's record.
On record
Missing
On record
URVA Connect
Continued
p. 2
Date
Particulars
Stamp
18 Aug
×She explains everything again.
Her new RM opens her full history.
New RM
Missing
New RM
URVA Connect
19 Aug
×He asks around. The answer varies.
The new RM checks bank policy in URVAshe and answers.
Answered
Missing
Answered
URVAshe
Next Apr
×The audit slips.
Yearly audit assigned, evidence captured, record complete.
Re-checked
Missing
Re-checked
URVA Comply
Every step happened. None of it is on one record.
Seven stamps. No gaps.
Banks and enterprises that work with URVA
Your slip is ready. Bring it to the demo.
We'll go through each line with your team and show where URVA fits.
Receipt
URVAVisibility slip
Mark your statement to print your list.