Telecom. When a connection goes down, who has the complaint?
Your teams sell connections, check documents and fix complaints all day. Most of it lives on calls, sheets and personal phones. See what your company can and can't see today.
● No internet · day 3
Complaint · No internet
#2207
Called helpline
Mon 10:02
Called again
Tue 14:15
Called again
Wed 18:40
Assigned to
Nobody yet
Your coverage report. What can your company see today?
Eight things your teams handle every day. Mark each one honestly. Anything you can't see is a dead zone.
Coverage report
Company
Period
Report no.
Time
What happens
Can you see it?
Complaints
09:30
Every connection complaint, and which field engineer has it
DrThe complaint sits with nobody. The customer calls again.
10:45
Whether each complaint is fixed before its deadline
DrNobody sees the delay until the customer escalates.
Sales and franchises
11:30
Every new lead, from walk-ins, calls or campaigns, and who follows it up
DrLeads wait in notebooks. Nobody owns the follow-up.
12:40
Franchise visits for SIM and recharge sales, and what was ordered
DrVisits happen. Nobody knows what was sold or promised.
New connections
14:05
Documents for every new number or connection, checked and stored
DrPapers go missing, and the connection waits.
Plans and policies
15:10
Correct answers from your own plan and policy documents
DrStaff ask around. Customers get different answers.
Customer conversations
16:30
What your sales team says to customers on calls and chats
DrPromises live on personal phones.
17:45
Whether every customer gets a reply within your TAT
DrThe customer waited. Nobody saw it.
Closing balance
0
Dr
Mark each line to see your balance.
Lines to check
8
Seen (Cr)
0
Blind spots (Dr)
0
Not sure counts. If you can't say, you can't see it.
See what closes themFive cards. Each one closes a different gap.
Your blind spots bring the right cards forward. Tap a card to read it.
Mark your coverage report above and the cards that matter to you come to the front.
Complaints
Each connection complaint becomes a ticket, assigned to a field engineer by area. Managers track it to the fix against its deadline, and delayed work is escalated.
Covers
Complaint owner · Fix on time
Explore
Field Service Management →
Sales and franchises
Leads from every source, campaigns included, land in one place with an owner and a reminder. Franchise visits are planned and logged with what was ordered. New customers are onboarded step by step on the app.
Covers
Lead follow-up · Franchise visits
Explore
Sales Force Automation →
New connections
Documents for a new number or connection are collected on the app, with ID scans and photos with time and location, checked, and securely stored.
Covers
Connection papers
Plans and policies
An AI assistant trained once on your own plan and policy documents, with no internet. Staff ask in plain words and get the same answer every time.
Covers
Plan answers
Explore
Private Enterprise AI →
Add-on · Customer conversations
Sales calls and chats run on your company's record, not personal phones. Service managers see whether every customer gets a reply within TAT.
Covers
Sales conversations · Reply times
One customer. Every stamp in place.
Follow one broadband customer from her first enquiry to a fixed complaint. Switch to see the same journey with URVA.
URVA Service log
Broadband customer · p. 1
Date
Particulars
Stamp
02 Mar
×Written in a notebook.
Her campaign enquiry is logged and given to a sales rep.
Lead received
Missing
Lead received
URVA Sales
03 Mar
×Photocopies in a file somewhere.
Her documents are captured and checked on the spot, with photo proof.
Papers checked
Missing
Papers checked
URVA Comply
04 Mar
×She calls to ask about activation.
Onboarding done on the app. Nothing pending.
Onboarded
Missing
Onboarded
URVA Sales
10 Jun
×It sits in a queue.
Her no-internet complaint goes to the field engineer for her area.
Complaint assigned
Missing
Complaint assigned
URVA Service
Continued
p. 2
Date
Particulars
Stamp
10 Jun
×She chases on WhatsApp.
She gets a reply within TAT.
Replied on time
Missing
Replied on time
URVA Connect
11 Jun
×He calls the office to ask.
The engineer checks her plan details in URVAshe.
Plan checked
Missing
Plan checked
URVAshe
11 Jun
×Closed late, then reopened.
Fixed and closed before the deadline.
Fixed
Missing
Fixed
URVA Service
Every step happened. None of it is on one record.
Seven stamps. No gaps.
Telecom and enterprise teams that work with URVA
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We'll go through each line with your team and show where URVA fits.
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URVAVisibility slip
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