Operations. Your teams know first. You hear last.
Verification cases, service jobs and customer calls reach your desk as calls, sheets and chats. By the time a problem gets to you, it's already late. Walk through your day and see where URVA helps each team stay on track.
Heard about too late
Case A, address checkDue Friday · you heard on Monday
Job B, second visitNever booked · customer called again
Customer C, callbackWaiting since Saturday · no owner
Someone on your team knew about each one. You found out last.
08:55 Before the day starts
First, who's reading? Pick the one closest to you.
Pick one and the page follows you.
09:00 Your teams
Which teams report to you? Pick every one.
Your day on this page follows the teams you pick.
3 teams picked.
09:30 Your day
A day on your desk. Does this happen to you?
Go moment by moment. Say yes to the ones you know, and see how URVA changes each one.
Field verification · 09:30
You split today’s cases by area and send them to agencies by hand.
Then the afternoon goes into calling each agency to ask what’s done.
Do cases reach your agencies from one place?
With URVACases go out by pincode to the right agency, then to the verifier.
split ver 09:30
Calling and field contact · 11:00
A customer says nobody called back. The chat was on someone’s personal phone.
You can’t see what was promised, or who promised it.
Does the record stay when the person changes?
With URVACalls and WhatsApp run on official channels, and every conversation stays on record with the customer.
personal cal 11:00
Field service · 13:00
A technician says the job is done. The proof is two photos in a group chat.
A month later, nobody can match them to the job.
Is every visit recorded against its job?
With URVAThe technician records the visit on the job itself, with photos.
proof ser 13:00
Field verification · 15:30
A case is past its turnaround. You hear it from the customer.
The agency knew it was late. You didn’t.
Can you see turnaround on every open case?
With URVAEvery case has a timeline and turnaround you can see while it runs.
tat ver 15:30
Field service · 17:00
The first visit found the fault. The second visit was never booked.
The job waits between stages until the customer calls again.
Does every open job have an owner for its next step?
With URVAJobs move stage by stage, held to an SLA, and late ones escalate.
stuck ser 17:00
Every team · 19:00
You build tomorrow’s status report from calls, sheets and chats.
By the time it’s ready, it describes yesterday.
Do you see status as it happens?
With URVAEach team’s work is tracked where it happens, so the status is already there.
report all 19:00
6 moments in your day. Start with 09:30.
Where your day points
Field Inspection & Verification
For cases you send to agencies and your own verifiers.
Say yes to a moment above
Explore Field Inspection & Verification →fiv ver
Field Service Management
For installs, repairs and service visits.
Say yes to a moment above
Explore Field Service Management →fsm ser
Customer Interaction Management
For the calls and chats your team handles.
Say yes to a moment above
Explore Customer Interaction Management →cim cal
14:00 Follow one case
Follow one case. See it come back to your desk.
Pick a case. Tap each stop to see who owns it and what happens next.
An address check
Runs on
Stop 1 · Your desk
A case starts on your desk
Who owns itYou, or your ops team.
What arrivesA new address verification case.
What happens nextIt goes out by pincode to the agency that covers the area.
0|Your desk
Stop 2 · Agency
The agency picks it up
Who owns itThe agency.
What arrivesThe case, with the address and what to check.
What happens nextThe agency assigns one of its verifiers.
1|Agency
Stop 3 · Verifier on site
The verifier visits
Who owns itThe verifier.
What arrivesThe case details on their phone.
What happens nextCheck in at the address with a live photo, time and location, and fill one form, even offline.
2|Verifier on site
Stop 4 · Your desk
Back on your desk
Who owns itYou.
What arrivesThe report, the evidence and the turnaround.
What happens nextApprove it, or send it back for reverification.
0|Your desk
Based on how URVA Comply handles outsourced verification. Your own steps may differ.
A repair job
Runs on
Stop 1 · Your desk
A request starts on your desk
Who owns itYour service desk.
What arrivesA customer’s request for a repair.
What happens nextA job is opened and goes to the technician who covers that area.
0|Your desk
Stop 2 · Technician
The technician visits
Who owns itThe technician.
What arrivesThe job and the customer’s address.
What happens nextFix it and record the visit on the job, with photos.
1|Technician
Stop 3 · Next stage
The job moves a stage
Who owns itThe technician or partner.
What arrivesWhere the job stands.
What happens nextIf a second visit is needed, the job moves to its next stage with an owner.
2|Next stage
Stop 4 · Your desk
Back on your desk
Who owns itYou.
What arrivesEvery job’s stage and its SLA.
What happens nextStep in only where a job is close to late. Late jobs escalate.
0|Your desk
Based on how URVA Service handles field jobs. Your own steps may differ.
A customer request
Runs on
Stop 1 · Customer
A customer gets in touch
Who owns itThe customer.
What arrivesA question, on your official WhatsApp or number.
What happens nextIt reaches your team with the customer’s past conversations.
0|Customer
Stop 2 · Your caller
Your caller replies
Who owns itThe person who owns the conversation.
What arrivesThe question and the history.
What happens nextReply on the official channel. The conversation stays on record.
1|Your caller
Stop 3 · Follow-up
A promise becomes a follow-up
Who owns itThe same person.
What arrives“Call me next week.”
What happens nextIt becomes a follow-up with a date and an owner.
2|Follow-up
Stop 4 · Your desk
On your desk
Who owns itYou.
What arrivesEvery conversation and who owns it.
What happens nextNothing waits without an owner, even when someone is away.
3|Your desk
Based on how URVA Connect handles customer conversations. Your own steps may differ.
18:00 Tomorrow
Bring your operations priorities into one conversation.
We'll start from what you picked here: your teams, the moments you know and the routes they point to.
Your board for tomorrow
09:00
You
Head of operations
Teams
Field verification
Field service
Calling and field contact
Moments you know
None yet. Say yes to moments in your day.
Routes to explore
Field Inspection & Verification
Field Service Management
Customer Interaction Management