Keep Every Conversation in Focus, Before It Slips Away
With our all-in-one communication hub that evolves with your business
Enhance customer relationships by over 40% with seamless chat, voice, and video integration
Trusted by
the best
omnichannel communication
🤝 Multi-Channel Communication Hub
Streamline your communication across all major channels with URVA’s unified platform. Manage interactions on WhatsApp, Instagram, Telegram, Facebook, SMS, and GMB chat, while integrating voice and video calls seamlessly.
Social Media Integration
Handle conversations across various platforms including WhatsApp, Instagram, Telegram, Facebook, SMS, and GMB chat.
Comprehensive Audio & Video Calls
Utilize voice and video calling options with G Meet, Webex, Teams, Jitsi, and Zoom to maintain connectivity.
Customizable Communication Channels
Integrate with App SDK and Web SDK to tailor your communication needs.
Advanced Communication Settings
Configure video conferencing and voice solutions like IVR, call masking, and voice capacity augmentation.
customer communication management
📞 Enhanced Chat Monitoring & Handling
Maximize efficiency with URVA’s robust chat monitoring tools. Manage and track conversations with keyword-based escalation, auto-replies, and conversation handling features.
Chat Thread Management
Utilize features like forwarding, copying, and starring messages for better organization.
Effective Chat Monitoring
Implement keyword-based escalation and auto-replies to streamline chat handling and reduce response times.
Conversation Handling Tools
Manage chat reassignments, transfers, and note-taking to ensure efficient communication flow.
Assignment Rules
Automate assignments based on idleness, round-robin, or pre-assigned customer mappings.
customer relationship software
🎯 Enhanced Customer Engagement
Boost your engagement strategies with proactive messaging, campaign management, and instant chat initiation via WhatsApp or SMS. Share FAQs and video tutorials for comprehensive support.
Proactive Messaging & Campaigns
Initiate chats without prior contact and manage campaigns to engage customers effectively.
Knowledge Base Access
Share FAQs and video tutorials directly from the knowledge base for seamless customer support.
Efficient Media Sharing
Share documents, images, videos, audio, and locations through supported channels with ease.
crm for company
🔧 Comprehensive Team Management
Efficiently manage your team’s performance with a detailed dashboard, secure messaging options, and automated customer assignments.
Manager Dashboard
Oversee team activities, contacts, and chats from a centralized dashboard.
Security & Privacy Controls
Implement passcode/biometric locks to ensure data security and privacy.
Customer Assignment Automation
Manage customer assignments based on idleness or tap-to-claim for optimal resource utilization.
Broadcast & Private Messaging
Send broadcasts and private messages to keep your team informed and connected.
AI-Powered Insights & Automation
🤖 AI-driven Insights & Recommendations
Leverage URVA’s AI capabilities for data-driven recommendations, automating tasks, and optimizing performance with intelligent insights.
Next Best Call & Meeting Suggestions
Receive AI-generated suggestions for your next call or meeting to enhance engagement and efficiency.
Smart Order Recommendations
Get data-driven recommendations to optimize order placement and customer satisfaction.
AI Alerts & Notifications
Stay updated with AI-powered alerts for timely information and actionable insights.
Drill-Down Reports & Analytics
Generate detailed reports with the ability to drill down for in-depth analysis and real-time business insights.
List of Features That Come With Every URVA Account
Attendance & presence management
Keep track of who's working when and where, ensuring effective workforce coordination.
Route planning
Find the most efficient routes for your teams, saving time and ensuring prompt task completion.
Users & role management
Ensure proper access and tools for everyone by managing user roles effectively.
Fast forms for quick data collection
Access a convenient list of all team members for easy communication and collaboration.
Team directory
Have a handy list of everyone in our team to reach out to them easily.
API integration connectors
Seamlessly link different tools to enhance workflow by enabling smooth collaboration.
Communication triggers
Automatically send messages when specific events occur, ensuring everyone stays informed in real-time.
Supercharge Your
Customer Relationships
Elevate every interaction with a tool designed for
seamless communication.
- Try free for 21 days
- Secure System
- Live Chat Support
