URVA for Telecom
Centralized Leads, Digitized Orders, Connected Field Teams
Trusted by
the best
Leads Dropping Before They Connect?
Capture, Route & Convert Every Telecom Lead Seamlessly
🛰️ Service-Type Lead Allocation – Auto-assign leads for fiber, prepaid, enterprise, or mobile services.
🔔 Instant Team & Vendor Alerts – Notify field teams the moment a lead arrives—no lag, no loss.
📋 Unified Lead Capture – Log walk-ins, calls, and app enquiries in one dashboard.
⏰ Automated Follow-Up Reminders – Stay on top of callbacks, site surveys, and documentation.
📈 Stage-Wise Tracking – Monitor new, in-progress, converted, or cold leads in real time.
👨💼 Actionable Insights for Managers – View lead health, performance, and conversion trends by zone.
Lead Management
❝ URVA has helped us streamline lead intake from multiple channels across our telecom services. Our teams now respond faster, with better visibility into lead status and conversion❞
Orders Slipping Through the Cracks?
Digitize & Accelerate Every Telecom Order from Booking to Fulfillment
📝 Service-Type Order Capture – Log prepaid, postpaid, broadband, or enterprise orders in one unified system.
🚚 Instant Dispatch to Teams & Vendors – Auto-route orders to the right circle, franchise, or field team—no delays, no duplication.
🛡️ Smart Verification & Approvals – Enable instant KYC, plan verification, and credit checks in-app.
⏱️ Real-Time Fulfillment Tracking – Monitor order status—booked, processing, installed, or pending—across all regions.
📢 Automated Customer Updates – Send SMS/WhatsApp alerts at every step to reduce queries and follow-ups.
📊 Performance Insights for Managers – Analyze order turnaround time, cancellations, and region-wise performance.
Order Taking
❝ With URVA, our field agents can now capture orders digitally in real time. It’s reduced errors, improved order accuracy, and brought clarity to fulfillment workflows❞
Customers Repeating Their Story Again & Again?
Track Every Telecom Call, Chat & Escalation—No Context Lost
📞 Auto-Log Interactions – Capture calls, WhatsApp, and in-app chats automatically.
👤 Unified Customer Records – Link every conversation to the right account or service case.
📝 Quick Agent Notes – Log call outcomes, feedback, or escalations instantly.
🔄 Full History Access – Maintain continuity even when agents or vendors change.
📊 Manager View – Track field and vendor conversations in real time.
✅ Compliance-Ready Logs – Keep timestamped, audit-friendly records always on hand.
Communication Tracking
❝ URVA enabled us to monitor all field communication in a structured, compliant manner. It’s brought consistency to customer messaging across voice and WhatsApp❞
Field Service Still Stuck in Calls & Spreadsheets?
Streamline Telecom Service Requests & Field Operations with URVA
🔄 Auto-Convert Complaints – Turn service requests into tasks instantly.
🗓️ Smart Visit Scheduling – Assign technicians in real time—right person, right time.
📱 Mobile-First Technician Tools – Update status, upload proof, even offline.
📍 Geo-Tagged Tasks – Capture timestamps, location, and customer feedback.
📢 Real-Time Customer Alerts – Notify via SMS/WhatsApp—no missed updates.
🔐 Controlled Access – Vendors, techs, and admins see only what they need.
📑 One-Click Audit Reports – Export service logs for compliance anytime.
🔗 Seamless CRM Integration – Sync with your existing ticketing too
Service Management
❝ URVA empowered our on-site teams with task scheduling, service updates, and digital proof of work. Our turnaround times have improved dramatically❞
Still Confused?
In the meantime, Try out our FREE Products
In the meantime, Try out our FREE Products
