What businesses often ignore that drives customers away

We’ve all had those frustrating moments – the SMS that never arrived, the missed email, or the never-ending call wait. These aren’t just minor inconveniences; they’re deal-breakers. In a world obsessed with flashy advertisements and skyrocketing sales figures, customer service often takes a backseat. India, our outsourcing superhero, might be acing the global game, but […]

Bank CRM Enhancement Tips | URVA

Every customer relationship manager can relate to that uneasy sensation of engaging in an unpleasant interaction with a customer. Have you ever wondered where the frustration came from in that brief moment against your welcoming and cheery greeting?  When we started paying close attention to these cases, we realised the frustration of these angry customers […]