In the era of the digital life, mobile wallets have revolutionized the way in which a common man makes payments. India came up with its own solution to solving cash spend, a problem which wasn’t solved with plastic cards but with an internet connected mobile device. A mobile wallet enables a person to store payment card information virtually on a mobile device. This provides a convenient way to make in-store payments.
A smart solution is required to gauge the performance of these outlets and monitor sales. This solution should be easily accessible as a application. Company representative can visit the outlet and fill-up the predefined form. Provision to capture media (images & signatures should also be provided for authentication of information. FeetPort is one stop solution for all such requirements.
The leading wallet companies roll out various incentives and measures to woo the prospective merchants. There seems to be a gold rush among companies to increase their merchant customer base. There are different on-boarding processes followed by each wallet company. Some of them have even hired temporary workforces from the third-party agencies in order to speed up the merchant on-boarding process.
However, in spite of all the efforts wallet companies face quite a few issues or problems with the on-boarding of the merchants. Even though they claim a short setup process, many merchants face a lot of hassles in getting started. More often than not, the on-boarding process takes up too much time. Inadequate on-boarding results in lack of proper staff training, migrating some functionalities can give create issues which are hard to plug long term. This is where a platform like FeetPort rises to the occasion.
FeetPort is a field force management system which enables you to digitize, track and analyze the daily working of the sales on-boarding team across an organization. FeetPort enables the use of Digital forms on mobile apps, eliminating the use of paper for capturing information. The purpose of the application is to make merchant acquisition easy with digital on-boarding, compliance audits, and performance surveys.
Compliance Audit
FeetPort enables mobile wallet companies to check the compliance of theirs product from a statutory and branding point of view. These include checking of payment acceptance, sticker placement, promotional banners, flyers and QR code placement. Whenever an auditor personally goes to a retailer location, with the help of FeetPort he can capture all these details easily in the app.
By enabling compliance audit, a wallet company can get a clearer picture on their brand visibility. The FeetPort app also captures the certificate of the shop. With this audit process, evaluating an organization to ascertain how far the disclosures present a true and fair view becomes easy.
FeetPort provides a seamless audit process with an end to end capability. A field officer creates a fresh task in the FeetPort application while heading towards the retailer’s outlet.
Field officer verifies all the information as per the company’s parameters. All this information is captured in FeetPort. The field officer captures media i.e. images of the outlet from inside or outside and takes retailer’s signature. Media is automatically captured with date-time stamp and latitude-longitude which authenticates the visit.
When a task is completed, it is uploaded to the server. The real-time report of visit done can be fetched from FeetPort web console. Reports can be fetched in PDF and Excel formats. These reports contain the details of form data as filled by the field officer along with media captured.
The location tracking feature in FeetPort facilitates to track field workforce in real time, so their actual location along with distance traveled is available.
Retailer Survey and Agent Survey
FeetPort empowers sales teams to survey a retailer on the mobile wallet services. This allows the mobile wallet companies to know whether they are satisfied with their services or not but also in case they face any kind of difficulties – so that they can receive quick and prompt resolution.
FeetPort fuels the growth of your business along with increasing your brand value. Doing a survey is quite easy with FeetPort as it provides a digital solution in which the field team can capture important information from the retailer within the application. This information is sent back to the office in real time.
Formats can be easily created which are sent back to the office. The field officer can create a fresh task in the FeetPort application while heading towards the retailer’s outlet. When the field officer reaches the outlet/ retailer, he can tap on “Check In” in FeetPort which informs their senior about the location they are present.
The field officer checks the compliance for brands like the placement of payment acceptance, sticker placement, QR code placement, brand visibility from distance, awareness of retailer on doing money transfers, etc. The field officer can verify all the information as per the company’s parameters.
The field officer captures the media i.e. images of the outlet from the inside or outside and takes the retailer’s signature. The media is captured with date-time stamp and latitude-longitude which authenticates the visit.
FeetPort app has a location tracking feature for tracking field workforce in real time, so their actual location along with the distance traveled is available.
Training Visits
FeetPort acts as a platform to measure the training imparted to a retailer in regards to money transfer, TV recharge, mobile recharge, ticket booking, promo code redemption, inviting friends to share referral codes, adding customers to the service etc.
It enables the creation of a digital form which records all the training information provided to the retailer. To authenticate this, FeetPort allows the inclusion of a digital signature.
While heading towards Retailer’s outlet, the field officers can create a fresh task in the FeetPort application. Also, to capture the the outlet location, the officers can reach out to the outlet/ retailer and click on the “Check In” option in the application.
The field officer can also capture media i.e. images of outlets from inside/outside and take retailer’s signature. The media is captured with date-time stamp and latitude-longitude which authenticates the visit.
For tracking field workforce in real time, the FeetPort app has a location tracking feature which enables to capture the actual location and the distance traveled.
Daily Sales Report
FeetPort enables the creation of an authentic visit report. Also, a user is able to get a real time update of reports so that any possibility of a fraud can be eradicated.
It keeps a track of the daily and weekly sales and showcases a comparison of the sales from the current week with respect to the last week. This allows a user to have a clear picture of the sales. Similarly, track of the sales done in a month along with a comparison of the current month with the previous month is also provided to the user.
FeetPort enables a business owner to have a comprehensive knowledge and keep a track of the sales metrics.