Drive up equipment uptime & services
revenue with URVA Service

URVA Service delivers an end-to-end field service management
platform to address all aspects of field service operations, so
that telecom carriers and service providers can ensure high
levels of service efficiency and customer experience.

Top Telecom Sector Use Case

Optimization of labor and transport costs

Fewer technicians are needed to perform field maintenance tasks, and well-informed technicians are required to make fewer service visits overall.

Improved SLA and client satisfaction

The system enables effective task management, allows TAT tracking and allows you to meet the expected deadline, so clients remain loyal.

Efficient team management

A telecom operator can plan appropriate service visits and avoid serious failures with advanced scheduling options and warning alerts.

Faster and better decision making

Keep a real-time view of the health of your business. Stay up to speed on your team's TAT, auto-schedule reports, and get notifications.

Tale of Success

VODAFONE M PESA EXTENDS FIELD WORKFORCE OPTIMIZATION WITH URVA

VODAFONE M-PESA
Merchant audit became a real challenge for Vodafone. See how we tackled the challenges faced by field team.
Case Study

Connect your telecom operations—on a single platform.

Simplify service delivery with insights to take proactive action. Deliver better customer experiences.

  • Task assignment in bulk and beat planning
  • Location intelligence with real-time task visibility
    intuitive dashboard.
  • Track field performance on a single dashboard
  • Digital forms for data collection.
  • Task management made easier for field technicians
FIXED IN ONE VISIT
36%
JOB HANDLED PER TECHNICIAN
12%
TIME TAKEN BETWEEN TICKET RAISED AND TECHNICIAN SCHEDULING
6%

Got questions?

Don’t worry we’ ll help you find solutions for every business challenge.